Frequently Asked Questions Regarding Live@edu
Introductory Questions
What is Live@edu?
Live@edu is a hosted service provided by Microsoft to educational institutions to provide students with a enterprise class email and calendaring service, along with contacts and access to Office Web Apps. In addition to the services offered as part of Live@edu, students can use their University branded Windows LiveID to access an even greater range of Windows Live services, including the ability for students to download Microsoft professional tools such as Visual Studio 2010 Professional, Windows Server 2008 and SQL Server 2008 at no charge.
What is my Windows LiveID?
Your Windows LiveID is the same format as your student email address (StudentID@student.swin.edu.au). Essentially your Windows LiveID is the username you use to access all the services offered by Live@edu.
What policies or terms and conditions apply to the use of Live@edu
Instead of entering into individual contractual agreements with Microsoft for the use of Live@edu, students are bound by Swinburne Universities existing policies and procedures. To access these policies see the IT Policies and Procedures page. To access other Windows Live Services not provided as part of Live@edu you may be required to accept the Microsoft Terms of Use for those specific services.
Login / Account / Password Related Questions
How do I access my new Outlook Live mail account?
You can login to your mail from a web browser at http://outlook.com using your Windows LiveID your full email address comprising of your seven digit StudentID followed by @student.swin.edu.auYour password is normally the same as your existing SIMS password.
What are the Live@edu password policy rules and restrictions?
The password needs to be :
Between 6 and 16 characters in length
NOT contain a space
NOT contain your username
NOT contain your challenge response answer
I can't login, what can I do?
Make sure you are using the correct username. Your 7 digit StudentID followed by @student.swin.edu.au
Make sure your SIMS password complies with the Live@edu password policy as detailed above. If you changed your SIMS password and it does not comply with the above rules your Live@edu password will not have changed.
Make sure you are not already signed into another service that authenticates with a LiveID such as HotMail.
If none of the above helps you will need to contact the ITS Service Desk on ext 5000.
How do I change my SIMS password?
You can do this by logging into the my.swinburne portal page and selecting the "SIMS Password Change" link from the menu at the left. Before being allowed to change your password you will need to supply your current username and password again ( even though you are logged into the portal already).
What happens if I change my password?
If you change your password from within Windows Live, only your Windows Live password will change. If you change your password from the Swinburne portal, all accounts connected to SIMS will change including your Windows LiveID password.
What happens if I forget the password for my Windows LiveID?
Before you forget your passwords, it is recommended that you setup your challenge response questions. You can do this from within the account area of your Live account at https://account.live.com/ChangeSQSA.aspx. It is also worthwhile setting up your challenge response questions in the MySwinburne portal.
You can simply change your SIMS password in the MySwinburne portal. This will reset and sync down to your Windows LiveID.
If you don't want to change your SIMS password and you have set your challenge response questions in Windows Live, your can reset your password at https://account.live.com/ResetPassword.aspx. This will only change your Windows LiveID password.>
If you have forgotten your SIMS password but have set your challenge response questions in the MySwinburne portal, you can reset your password at https://my.swinburne.edu.au/pmp/public/RecoverPasswordServlet. This will change both your SIMS and Windows LiveID passwords.
If you haven't set any challenge response questions it will be necessary for you to contact the ITS Service Desk on ext 5000 who can reset your password for you after verifying your identity.
Can I keep my email and other Live services when I graduate?
Yes. The services provided by Live@edu including your email and SkyDrive are yours to keep for life.
General Use Questions
Can I access my mail from a POP or IMAP mail client or from my mobile device
For security reasons, whilst on Campus and connected to a shared classroom computer you can only access your mail via the Outlook Web App. When you are connecting with your own computer or mobile device via the University wireless network or from outside the Swinburne network, you can access your mail using POP and IMAP clients by using the mail settings outlined at: http://live.swinburne.edu.au/mailsettings.html.
I cannot change my online status, it's all greyed out. How do I get my status working?
This is tied into Instant Messenger and requires that you accept the Windows Live Service Agreement. You can do this by following the instructions at http://live.swinburne.edu.au/activate.html.
Is my mail backed up?
No! Traditional backups are not performed on Outlook Live mailboxes. Instead, Outlook Live uses highly available mailboxes and servers to ensure your mail is not lost as a result of hardware failure or other disaster. ITS recommends that you make your own backups by exporting your mail to a pst file.
What if I accidentally delete an email, can I get it back?
Items that you delete go into the Deleted Items folder where they can be recovered if necessary. Items will stay in the Deleted Items folder until you manually clean them out. Once emptied from the Deleted Items folder you can recover them for up to month, after which the item is permanently deleted and cannot be recovered. For details on how to recover deleted items see http://live.swinburne.edu.au/undelete.html.
You mentioned I can download Microsoft professional tools without charge - Where can I get them?
Yes, as of our last check there were around 14 Developer Tools, 1 Designer Tool, 5 Server Products and 2 Application Products available. You can get them from Microsoft's DreamSpark website at https://www.dreamspark.com/default.aspx.
Where can I get help about Outlook Live or the other Live@edu services?
See our support page which explains the various support aspects that are available at http://live.swinburne.edu.au/support.html.